Support
Support and Contact
If you need help with onboarding, billing, account access, project setup, or a product issue, this is the fastest way to reach the Swep.ai team.
What support can help with
Support handles account access issues, billing questions, onboarding help, setup guidance, data clarification, and bug reports.
If you are evaluating Swep.ai for a larger team, support can also route enterprise, procurement, and product feedback conversations.
How to get the fastest answer
When you write in, include the workspace or company name, the project affected, the route or page involved, and what you expected to happen.
If the issue is visual or tied to a run result, include screenshots, timestamps, and any URLs that reproduce the problem.
Response expectations
Support requests are reviewed during normal operating hours. Urgent account, billing, or production-impacting issues should be clearly marked in the subject line.
Product feedback and roadmap requests are reviewed continuously and may inform future changelog and roadmap updates.